NFL Network

The National Football League and Comcast announced yesterday that they have reached a deal to make the NFL network available to 10.8 million of its digital subscribers. The parties have been battling it out for the past couple years. A few weeks ago it wasn't looking too good but it appears the NFL commissioner Roger Goodell finally stepped in and got the deal done.

The channel was previously carries on Comcast's Sports Tier which subscribers paid extra for. As of August 1st the NFL Network will be available as part of the Digital Basic package. It sounds like the sticking point in negotiations was cost. The NFL reduced the monthly cost from 70 cents per subscriber to about 50 cents per subscriber.

Considering I pay close to $100 for my monthly cable bill it will be nice to now have the channel included.

Comcast / TIVO Issues in Boston Area

Last week a happened across this article written by a Comcast customer in the Boston area that was/is having issues with his TIVO box. According to the article it isn't just him but many other customers in the area that are experiencing issues. I didn't think much of the article as my TIVO has been working fine......until tonight.

• A couple shows we had a season pass set up for did not record.
• I can not manually record any shows
• I can not delete any previously recorded shows.

I can watch saved shows but that is pretty much it. I first tried the standard restarting the box procedure which did not fix the issue. So I got on the line with Comcast Customer Service who seemed to hint around that they had been seeing some issues but did not come right out and say it. She had me restart the box again which again did not fix the problem and she sent some codes to the box which apparently told her that the box was functioning. Since not of that fixed the issue she had me unplug the box and then plug it back in which also did not fix the issue.

So I now have a problem ticket open with Comcast and a technician scheduled to come out to my house on Sunday. I guess I will have to just wait and see what happens. Interested to see if any other customers are experiencing similar problems and what the resolution was. I have a feeling though that I will be getting a new box on Sunday.

Comcast Town

While watching 24 tonight I happened upon a new Comcast commercial. The commercial appears to be animated and the characters are singing a song about all you can do with Comcast and how great it is. At the end there is a link to a website: http://comcasttown.com/. I thought the commercial was pretty cool, my wife thought it was kind of creepy.

So of course after 24 was over I popped onto the website to learn that Comcast has created their own little virtual world. Once you register you are given a room to furnish with products to use Comcast services. Kind of like Sims but you earn money by watching Comcast shows or inviting friends. The seem to be teamed up with facebook so you can somehow link your room to your Facebook account.

I am not really into this type of thing but the commercial did suck me in and get me to visit the website so I am sure some people will be into it. I am trying to figure out how Comcast is going to make any money on this but I guess it is just another form of advertising for them. It doesn't seem to be fully functional yet, all you can really do is buy stuff for your room and look at other rooms so I got bored pretty quick. When I was registering there was something about being able to play games so that may make it a bit more interesting but there doesn't seem to be much to do there now.

Secondary Email Accounts in SmartZone

I wrote in a previous post that I was a little disappointed that in Comcast's new SmartZone email software you can no longer view email from a secondary account. My workaround was to forward all email from my secondary accounts to my primary account. It works well for me but I got some comments on the blog post that it was an ideal solution for everyone.

Interestingly I got an email from Comcast the other day entitled "Answering your questions about the SmartZone Communications Center. One of the FAQs in the email was how to see all of my Comcast email in one place. The solution is to add the secondary email accounts as External POP accounts using the below steps:

1. Go to the Preferences tab
2. Select the Email Manager sub tab
3. Select Add External Account
4. Enter Unique Account Name to identify the account (e.g. Sandra-Sec1-Ext)
5. Enter the Secondary account's email address (e.g. Sandra-Sec1@comcast.net)
6. Select POP3
7. Enter Email Server: mail.comcast.net
8. Enter password
9. Click Test Settings to make sure the external account setup is correct
10. Click Save

I went through the above steps with one of my secondary accounts and it does work although not exactly how I expected. It adds the account as a new folder within the folders list. You can see all of the emails in that account but when you send an email from that secondary account comes from your primary account. So I guess this solution is a little better but not quite as good as webmail where you could access all of your accounts and send email from those accounts separately. I do look forward to a future SmartZone release where I can access all of my accounts as I did in Webmail.

Still to me is a minor inconvenience for all of the new features that SmartZone has included. I have had much more time to use SmartZone since my original post and the more I get used to it the more I like it. Comcast can't make everyone happy but I think once customers get used to SmartZone they will like it as well. I think Comcast is trying hard to address customer concerns and questions by sending out emails, FAQs and Tutorials to attempt to resolve customer issues.

SmartZone

This morning I was upgraded to Comcast's new email software called SmartZone and I have to say I really like it. I first heard about SmartZone back in November when I got an email from Comcast informing me that in a couple days I would be upgraded. A couple days, then weeks passed and no SmartZone. Around the end of November I got another email from Comcast staying that my upgrade was pending. Not sure what "pending" actually meant I went to the Comcast Help Forums and found that the servers where having some capacity issues and that they were suspending all upgrades until after the 1st of the new year.

So now here it is 3 months later and I am finally upgraded so I figured I would talk about what I like and don't like about SmartZone

What I like:

• The interface is designed to work like Microsoft Outlook. So there is now all of that cool drag and drop and right-click functionality. Very intuitive and easy to use
• I can still access my old address book and saved email folders.
• My email box in now increased to 10 Gigabytes in space.

What I don't like:

• I can no longer access secondary email accounts from the main page of my primary account. I have heard they are bringing back this functionality in a future release but it is not really that big a deal for me. I just turned forwarding on in my secondary account and have emails forwarded to my main account.
• There seems to be a bit more advertising on the interface. I remember a little ad within the old interface but there seems to me more of it with SmartZone.
• When I was logged on this morning the interface seemed to be a little slow. It seems fine now so I am now sure if it was a connection issue or an issue with the Comcast servers.

I think just like any new software it is going to take a little while to get used to SmartZone. Some things work a little differently like needing to double-click an email rather that single-click to open. Of course with all of the new functionality I am sure that SmartZone is going to be really slow on older computers. My two home PCs about a year old and my work PC is newish as well so I have seen no performance issues. Luckily, Comcast has released a SmartZone Lite version of the software for this very issue. I haven't used it yet but it can be accessed under preferences.

So overall I am very happy with SmartZone. After reading the comments in the Comcast Support forum I was expecting issues but for me the upgrade has been pretty painless. Working in the software industry myself I know how hard it is to keep everybody happy when you release new software but I think Comcast has done a pretty good job with this one.

Anyroom OnDemand

I was watching TV this morning and the below commercial came on advertising a new Comcast feature called Anyroom OnDemand

The gist of it is if you are watching an OnDemand program in one room you can stop it and continue watching the show where you left off in another room. I am not sure how long this has been available as this was the first time I have seen the commercial but my wife said she has seen it a few times.

Wanting to learn more about Anyroom OnDemand I went to the website (http://www.comcast.com/anyroom/) at the end of the commercial. The website basically explains how it works and says all you need to get the feature is to subscribe to digital cable. But there was a buy button at the bottom of the screen so I was not sure if there was an extra charge. I was also a little unsure that it would work with my setup as I have a standard DCT700 box upstairs and a DCH3416 with HD and TIVO downstairs. The DCH3416 has a different type of software installed so I was doubtful that it would actually work. Only one way to find out....

I went to my upstairs TV and started to watch one of the free movies and then made sure it went to my saved programs. Then I went downstairs checked my saved programs and there it was, I selected the program and it started playing where it left off. Pretty cool!!!

Not sure how much I will actually use this feature but it is nice to know that it is there and is free. My only complaint is that Comcast did not notify me of this new feature. I am on all of their new product release email lists and was not aware of it until now. Seems like it would be cheaper to send out an email to customers rather than buy commercial time.

Issue with Channel 845 on the Comcast TIVO Box Fixed

The issue that I have been experiencing with my Comcast / TIVO box skipping channel 845 and going to channel 245 appears to be fixed. I called Comcast back in August about the issue and was told that they would be sending out an update to the Guide software on August 26th that would fix the issue. August 26th came and went and the issue was not corrected.

I kind of forgot about the issue for a while until last week when my OnDemand and TIVO stopped working. I got on the phone with Comcast again and while my box was rebooting I mentioned the channel 845 issue. The support guy I was talking to was one of the TIVO support guys and I always like talking to them as they seem to be a bit more knowledgeable. He told me that he had not heard about the issue but would ask around and give me a call back the following evening.

I never got a call the following evening and again I kind of forgot about the issue until this week when I was scrolling through my HD channels and the channel 845 issue has disappeared. At this point I am not sure if the support guy did something to fix it or there was another guide software update sent that fixed. At this point I don't really care, I am just glad it is fixed.