Wednesday, October 8, 2008

Issue with Channel 845 on the Comcast TIVO Box Fixed

The issue that I have been experiencing with my Comcast / TIVO box skipping channel 845 and going to channel 245 appears to be fixed. I called Comcast back in August about the issue and was told that they would be sending out an update to the Guide software on August 26th that would fix the issue. August 26th came and went and the issue was not corrected.

I kind of forgot about the issue for a while until last week when my OnDemand and TIVO stopped working. I got on the phone with Comcast again and while my box was rebooting I mentioned the channel 845 issue. The support guy I was talking to was one of the TIVO support guys and I always like talking to them as they seem to be a bit more knowledgeable. He told me that he had not heard about the issue but would ask around and give me a call back the following evening.

I never got a call the following evening and again I kind of forgot about the issue until this week when I was scrolling through my HD channels and the channel 845 issue has disappeared. At this point I am not sure if the support guy did something to fix it or there was another guide software update sent that fixed. At this point I don't really care, I am just glad it is fixed.